At Calibre Capital Partners, we're committed to delivering exceptional service. If you're not satisfied, we want to hear from you.
Please submit a written complaint to our Head of Operations, including the following information:
Your policy or reference number
Full name and identity number
Clear description of your complaint
Any relevant supporting documents
Fill in the form below and we'll get back to you
Our team will acknowledge receipt of your complaint within 24 hours.
A dedicated person will be assigned to investigate and resolve your issue.
We'll keep you informed throughout the process until resolution.
If you're not satisfied with our response, you have the right to escalate your complaint to the Ombudsman for Short-Term Insurance.
Should you not be satisfied with the service provided to you by Calibre Capital Partners, it is well within your rights to make a complaint and escalate to the relevant authorities.
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